Shipping policy

SHIPPING POLICY
Order Processing & Delivery Guidelines — Global & Domestic Shipping

Company: CETACEANWATCHING, LDA Website: w185br-hv.myshopify.com
Address: AVENIDA PADRE NUNES DA ROSA
9950-302 MADALENA (PICO),
PORTUGAL

Support
Email:

DgardoOdriguez7798@outlook.sk

Thank you for visiting and shopping at our store. At CETACEANWATCHING, LDA, we are committed to delivering
your kitchen tools and accessories safely and efficiently. The following policy outlines the terms and conditions that
constitute our Shipping Policy.

1. Order Processing Time
All orders for kitchen tools (including graters, garlic presses, kitchen shears, and peelers) are processed within 1 to 3
business days (excluding weekends and public holidays) after receiving your order confirmation email.
Orders are not shipped or delivered on weekends or statutory holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days
in transit for delivery.
If there will be a significant delay in the shipment of your order, we will contact you via email.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Standard Shipping (Portugal & EU): Estimated delivery time is 5 to 10 business days.
International Shipping: Estimated delivery time is 7 to 15 business days depending on destination.
Delivery delays can occasionally occur due to logistics, carrier issues, or customs clearance.
3. Shipment Confirmation & Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The
tracking information will become active within 24–48 hours of dispatch.
Safety & Packaging Note for Kitchen Tools
All items with sharp blades (such as kitchen shears, cheese graters, and stainless steel peelers) are securely packaged
with protective wrapping and blade covers to prevent damage or injury during transport.

4. Customs, Duties & Taxes
CETACEANWATCHING, LDA is not responsible for any customs and taxes applied to your order (if shipping outside the
EU). All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damaged Goods in Transit
If you receive your order damaged, please contact us immediately at DgardoOdriguez7798@outlook.sk within 48 hours
of delivery. Please save all packaging materials and damaged goods before filing a claim, and provide clear photos of the
damaged package and item(s).
6. Contact Us
If you have any further questions about our Shipping Policy, please contact our support team:

CETACEANWATCHING, LDA
AVENIDA PADRE NUNES DA ROSA 9950-302 MADALENA (PICO), PORTUGAL
Website: w185br-hv.myshopify.com
Contact Email: DgardoOdriguez7798@outlook.sk